Practical Experience & Custom Strategies for success
Our team possesses recent experience in the very positions we coach and train for, ensuring authentic, real-life expertise in every advice and strategy.
We embrace the understanding that every company is unique, with its own set of distinct needs and challenges, and create personalized solutions tailored to the specific circumstances of your hotel.
Well hello! Heather Dwyer here, Founder and Lead Business Consultant here at Dwyer Consulting Company, Inc.
The mission of my firm is to foster profitability and sustainable growth in an ever-evolving hospitality landscape.
MEET THE FOUNDER
Our Inspiration
In the wake of Covid's impact on the travel and hospitality industry, critical knowledge gaps emerged within hotel teams. That’s where we come in!
We dive into sales teams, processes and systems, identify areas of improvement, and advise on and execute tailored action plans for transformative results!
More about our founder
Heather Dwyerbrings over 15 years of dynamic leadership in the hospitality industry to her role and business. With a rich background spanning luxury hotels and resorts in bustling cities like Boston, Las Vegas, and Southern California, Heather has honed her expertise in coaching, training and consulting teams in areas of group sales, marketing, and customer experience.
A true pioneer in her field, Heather's passion lies in revolutionizing sales teams and empowering them to surpass their goals through innovation and efficiency. Her ability to forge authentic connections with clients and their teams has been the driving force behind her successful career in hospitality.
Over the past 15+ years, Heather has made her mark in luxury hotels, flagship food and beverage companies, and the nonprofit sector, leaving a lasting impression wherever she goes. Her extensive experience includes notable collaborations with prestigious hotels such as The Pelican Hill Resort in Newport Beach, CA; Turtle Bay Resort in Hawaii; The Irvine Company resorts, and many more. Her innate talent for negotiation, cultivated from a young age, has paved the way for her illustrious career in hospitality sales and ultimately inspired the creation of Dwyer Consulting.
Heather excels in identifying untapped opportunities, facilitating successful sales strategies, nurturing partnerships, and diversifying revenue streams. Her areas of specialization include sales strategy, marketing optimization, customer service excellence, and leadership development. As a visionary leader, Heather is committed to fostering innovation and a culture of high performance.
Heather graduated with honors from the University of Nevada Las Vegas, where she laid the groundwork for her remarkable career. When she's not immersed in her work, Heather enjoys indulging in local Newport Beach activities, such as exploring the farmers' market, embarking on Duffy boat rides, practicing yoga, and soaking up the sun on beach days.
“Heather is an incredible asset to a sales team. I am always impressed with her strategic approach. She excels at establishing meaningful relationships and provides a "trust" that she understands her and her client’s end-user and cares enough to recommend the right solution.”
– Managing Director, The Resort at Pelican Hill
